Terms & Conditions

Last updated: 25 June 2026

Welcome to GlowGround. These Terms & Conditions ("Terms") govern your access to and use of the GlowGround website at glowground.net and any purchase you make from us (together, the "Services"). By accessing the site or placing an order you agree to these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By using the Services you confirm that you meet this requirement and that the information you provide is accurate and complete.

2. Products & pricing

We make every effort to display our products, colours and prices accurately. Slight variations in colour may occur due to screen settings. All prices are listed in the store's displayed currency and are subject to change without notice. We reserve the right to limit quantities, refuse or cancel any order, and to correct any pricing or description errors, including after an order has been placed.

3. Orders & acceptance

Your order is an offer to purchase. We may accept or decline it for any reason, including stock availability, suspected fraud, or errors. A confirmation email acknowledges receipt of your order; acceptance occurs when we dispatch the items.

4. Payment

Payment is processed securely through our payment providers at checkout. By submitting payment details you confirm that you are authorised to use the chosen payment method.

5. Shipping & delivery

Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier. Any customs duties or import taxes are your responsibility.

6. Returns & exchanges

Returns and exchanges are handled in line with our Return & Refund Policy. Items must be unworn, unwashed and returned with original tags within the stated window. Please contact us before returning any item.

7. Intellectual property

All content on the site — including logos, designs, text, graphics and images — is owned by or licensed to GlowGround and protected by intellectual-property laws. You may not copy, reproduce or use it without our written permission.

8. Acceptable use

You agree not to misuse the Services, attempt to gain unauthorised access, interfere with the site's operation, or use it for any unlawful purpose.

9. Limitation of liability

To the fullest extent permitted by law, GlowGround is not liable for any indirect, incidental or consequential damages arising from your use of the Services or any products purchased. Our total liability shall not exceed the amount you paid for the relevant order.

10. Changes to these Terms

We may update these Terms from time to time. The updated version takes effect when posted on this page, and your continued use of the Services constitutes acceptance of the changes.